Fulfilling our promise to be here for you

We are committed to being here when you need us. That’s why we’ve taken steps to protect the health and safety of our employees while maintaining consistent service levels. In addition, you can rest assured knowing our long-term sustainability and capital strength enable us to withstand unpredictable natural and economic challenges.

If you’ve been impacted by COVID-19, we’re here to help. Please contact our Customer Care team at (866) 481-2220, Monday through Friday, from 7:30 a.m. to 5 p.m. Central time for assistance. 
 


A message from Tom Swank, President and CEO

The health and safety of our employees, customers, and distribution partners are always our top priority. With ongoing media coverage of the coronavirus (COVID-19) outbreak, many companies — including ours — continue to manage and prepare for potential exposure and aid efforts to contain its further spread. I wanted to make you aware of the preventative measures we are taking to protect the wellbeing of our employees while maintaining a consistent level of service.

Every effort is being made to ensure this situation will not affect the timeliness or quality of our service. As a precaution, we are taking steps to ask employees to work from home as business reasonably allows and suspending all non-essential travel. We are limiting in-person meetings and no longer allowing outside visitors to our offices. Additional sanitizing protocols have also been implemented. Should a COVID-19 outbreak directly affect any of our locations, we have steps in place for operational resilience and the mitigation of business disruption.
 
We acknowledge this is an evolving situation which will require us to be nimble as an organization. Based on guidance from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and state and local health authorities related to travel, quarantine, meetings, and events, we will continue to supplement our business continuity plan accordingly.
 
We value our relationship and commit to being here when you need us most. If you have any questions, concerns, or there is anything we can do to help you at this time, please let us know.

Sincerely,



Thomas A. Swank, CFA
President and Chief Executive Officer